Core Retention Packages

Ideal for:

Companies with established revenue (1000+ customers or more) seeking to maximise retention and plug their leaky bucket fast. Suitable for businesses with a growing churn problem – churn rate of 10% or more annually.

Ideal for:

Companies with established customer base that need to optimise their  Customer Success Operations in order to scale fast. Perfect for customers with no or unoptimised CS operations that have the time and budget to fix.

Ideal for:

Fast-growing Series A and B companies who are caught in the CS scaling gap – enough customers that require human management and nurturing but not enough large customers to justify a full-time customer success team.

Ideal for:

B2B SaaS & Subscription businesses with churn rates above 10% annually who need to understand the real reasons behind customer departures and don’t have resources in-house to conduct systematic interviews and reporting.

SaaS companies losing 20%+ of customers within 90 days of signup, and in 2026 that number will be significantly higher. Businesses with a clear need to fix the gap between “customer signs up” and “customer gets hooked”—where customers pay but never see value, log in once and disappear, or cancel before they’ve even explored what you offer. We get them to their ‘value’ moment.

Ideal for

SaaS organisations with 2 or more Customer Success and/or Support FTE’s who need training on correct customer engagement, relationship building, managing difficult and technical customers (success teams only) and churn prevention strategies.

Growing teams (10+ people) who need to get their tech stack right in order to scale. Whether you’re adding AI for the first time, consolidating vendors, or cutting costs without hurting output, we audit, recommend and help implement systems that actually work.

Growing teams who suspect their customer interactions are inconsistent or underwhelming. We assess the quality of every touchpoint, show you what’s broken, and give you the resources to fix it. Perfect if you’re moving to digital/low-touch models or need to tier your customer base properly.

For companies making decisions based on assumptions instead of actual customer feedback. We design a VoC programme that captures what your customers really think—not just the loud or angry customers, and turns that insight into action. Perfect if you’re flying blind on why customers stay, leave, or what they actually need from you and removes team tendency to lean on recency bias.

Suitable for companies who want to build out a world-class Customer Success or Support team but don’t have the bandwidth to screen, recruit and onboard a winning team. This can be a once-off recruitment and onboarding drive or it could be a continuous engagement.

Ideal for:

Post-sprint continuity, ongoing team training, accountability and those preferring long-term partnerships to maintain low churn rates and team optimisation. Once weekly check-ins and reporting.

Ideal for:

CS teams who need to level up on the high-value fundamentals: quality relationship building, stakeholder multi-threading, renewal negotiations, objection handling, upselling, and influence—updated for 2025/2026 realities. Includes practical application of digital tools and AI to work smarter and build stronger customer partnerships.