Privacy Policy

Last Updated: 8th January 2026

1. Introduction

Chenomi Ltd T/A Loyalty (“we,” “our,” or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or interact with us.

We are based in Ireland and comply with the General Data Protection Regulation (GDPR) and Irish data protection laws.

2. Data Controller

Chenomi Ltd T/A Loyalty
Crawford Business Centre, Bishop Street
Cork, T12 VP71, Ireland
Email: hello@loyalty.cx

3. Personal Data We Collect

3.1 Information You Provide Directly

Contact Information: Name, email address, phone number, company name, job title
Communication Data: Messages, feedback, and correspondence
Service Data: Information provided during consultations, audits, or service delivery
Business Information: Company details, customer data (when providing services), subscription metrics

3.2 Information Collected Automatically

Website Usage Data: IP address, browser type, device information, pages visited, time spent
Cookies and Tracking: As detailed in Section 10 below
Analytics Data: Website performance and user behavior

4. Legal Basis for Processing

We process your personal data based on:

Legitimate Interests: To provide our services, improve our website, and grow our business
Contract Performance: To deliver consulting and BPO services you’ve requested
Consent: For marketing communications and non-essential cookies
Legal Obligations: To comply with applicable laws and regulations

5. How We Use Your Personal Data

Service Delivery: Providing customer success, CX, retention consulting, and BPO services
Communication: Responding to enquiries, providing updates, and customer support
Marketing: Sending relevant business communications (with your consent)
Business Operations: Administration, invoicing, and service improvement
Legal Compliance: Meeting regulatory and legal requirements
Website Optimization: Improving user experience and functionality

6. Data Sharing and Disclosure

6.1 We May Share Your Data With:

Service Providers: Third-party vendors who help us deliver services (web hosting, email services, analytics tools)
Professional Advisors: Lawyers, accountants, and consultants
Business Partners: When jointly providing services (with your consent)
Legal Authorities: When required by law, court order, or regulatory authority

6.2 International Transfers

We may transfer your data outside the EU/EEA to:

Adequacy Countries: Countries with adequate data protection (e.g., UK)
US Service Providers: Using appropriate safeguards such as Standard Contractual Clauses
Client Locations: When providing services to international clients

All international transfers comply with GDPR requirements and include appropriate safeguards.

7. Data Retention

We retain your personal data for:

Client Data: Duration of our business relationship plus 7 years for legal/tax purposes
Marketing Data: Until you withdraw consent or after 3 years of inactivity
Website Analytics: 2 years
Legal Requirements: As required by Irish and EU law

8. Your Rights Under GDPR

You have the right to:

Access: Request copies of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data (subject to legal obligations)
Restriction: Limit how we process your data
Portability: Receive your data in a structured, machine-readable format
Object: Object to processing based on legitimate interests
Withdraw Consent: For marketing communications or cookies

To exercise these rights, contact us at privacy@loyalty.cx.

9. Data Security

We implement appropriate technical and organizational measures to protect your data:

Encryption: Data encrypted in transit and at rest
Access Controls: Limited access on a need-to-know basis
Regular Updates: Security systems regularly updated and monitored
Staff Training: Regular privacy and security training
Incident Response: Procedures for handling potential data breaches

10. Cookies and Tracking

10.1 Types of Cookies We Use:

Essential Cookies: Required for website functionality
Analytics Cookies: Google Analytics to understand website usage
Marketing Cookies: For remarketing and advertising (with consent)

10.2 Managing Cookies:

You can control cookies through your browser settings or our cookie consent banner.

11. Third-Party Services

Our website may contain links to third-party websites or services. We use:

Google Analytics: For website analytics (Google’s Privacy Policy)
Social Media: Links to our social media profiles
Other Service Providers: Various tools for business operations

We are not responsible for third-party privacy practices.

12. Marketing Communications

Opt-in: We only send marketing emails with your consent
Unsubscribe: Easy unsubscribe option in all marketing emails
Legitimate Interest: We may contact existing clients about similar services
Preferences: You can update your communication preferences anytime at hello@loyalty.cx

13. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will:

Post updates on our website
Notify you of significant changes via email
Update the “Last Updated” date at the top of this page

15. Privacy Enquiries

For privacy-related questions or concerns:

Email: hello@loyalty.cx
Address: Crawford Business Centre, Bishop Street, Cork, T12 VP71, Ireland

16. Supervisory Authority

You have the right to lodge a complaint with the Irish Data Protection Commission:

Website: www.dataprotection.ie
Email: info@dataprotection.ie
Phone: +353 57 868 4800

17. Contact Us

For any questions about this Privacy Policy or our data practices:

Chenomi Ltd T/A Loyalty
Crawford Business Centre, Bishop Street
Cork, T12 VP71, Ireland
Email: hello@loyalty.cx