Training and Professional Development
Customer Success Workshops & Training
Intensive, practical customer success training, coaching and workshops for CS leaders and teams who want to level up their game. Master the skills that drive retention, expansion, and customer outcomes in 2026 and beyond.
Built for Future Customer Success Teams
The Customer Success landscape is evolving faster than ever. AI is reshaping workflows, customers expect strategic partnership, and customer success managers are measured on revenue impact and outcomes, not just satisfaction scores.
Our customer success workshops equip your team with the frameworks, tools, and confidence to excel in this new era. Each session combines proven methodologies with hands-on exercises you can implement immediately.
Join Customer Success leaders from SaaS companies who are serious about driving retention and revenue.
Master the modern CS playbook: from AI-powered workflows to high-touch strategies that actually scale
Our workshops tackle the challenges you’re facing right now: reducing churn in scaled segments, proving ROI to executive teams, and integrating AI without losing the human touch that drives retention.
What you’ll get:
- Hands-on exercises with real customer scenarios—no theoretical stuff!
- Digital, Human & Agentic AI strategies you can implement immediately
- Small cohorts for personalised coaching and feedback
- Led by practicing CS leaders who’ve built and scaled teams at high-growth companies
- Connect with peers solving similar problems and expand your professional network
Flexible formats for your schedule:
- Full-day in-person intensives (4 workshops)
- 2.5-hour online sessions for remote teams
- Workshops can be facilitated to your office/location (minimum half day)
Private Customer Success Coaching
Focused 2 hour sessions via Zoom. Master critical Customer Success skills without leaving your desk. These are private 1:1 sessions (or 1:many if arranged by the same company) and are all conducted via Zoom.
Effective Quarterly Business Reviews
Stop boring your customers. Start driving renewals.
You’ve been there. Fifteen slides in, your executive champion is checking Slack. The CFO “has a hard stop” in 10 minutes. In 2026, customers don’t want your stats—they want strategic insights that solve their problems. This workshop transforms how you run business reviews, from dreaded status meetings to conversations that strengthen relationships and unlock expansion.
⏱️ 2 Hours Online
💻 $250
Difficult Customer Conversations
Stop dreading the conversations that define your career.
Your stomach drops when you see their name on your calendar. The angry executive who’s threatening to churn. The champion who just got blindsided by your price increase. You know you need to fix this, but every word feels like walking through a minefield. This private 1:1 workshop teaches you to navigate high-stakes conversations with confidence—and turn complaints into opportunities.
⏱️ 2 Hours Online
💻 $250
Building Business Cases for Renewals
Stop losing renewals you should have won.
The renewal conversation is two weeks out. You know your product delivered value. The customer is happy. Usage is strong. But when procurement asks “what’s the ROI?”, you freeze. Meanwhile, your competitor shows up with a spreadsheet proving they’ll save the company €200K. This private 1:1 workshop teaches you to quantify value so convincingly, renewals become foregone conclusions.
⏱️ 2 Hours Online
💻 $250
Revenue Expansion Strategies
Stop leaving money on the table.
Your customer is growing. They hired 50 new people. Opened three new offices. Their budget doubled. Your contract? Still the same size it was 18 months ago. You see the opportunity but that voice in your head says “Don’t be pushy. Don’t ruin the relationship.” Spoiler: They won’t come to you—they’ll buy from someone else who asked. This private 1:1 workshop teaches you to spot expansion opportunities and close them without feeling like a used car salesman.
⏱️ 2 Hours Online
💻 $250
Team Discounts Available. We offer discounts if more than 1 person in your organisation wants to attend this training.
3-5 people: 10% off• 6-8 people: 15% off• Teams of 8+: Consider private training, we can come to you.
Email hello@loyalty.cx for group bookings and private training or general inquiries
1-Day Customer Success Intensives [In-Person]
Four powerful workshops in one day. Small groups. Hands-on practice. Network with industry leaders. Frameworks you’ll use immediately.
📍 NEXT UP
IE
Dublin Intensive
May 26th 2026 SOLD OUT
9:00am - 5:00pm GMT
Four focused workshops in one intensive day. Premium Dublin city centre venue with full catering, materials, and post-workshop resources. Network with Irish and European CS leaders.
€495
Max 10 participants
BOOKING LINK COMING SOON
UK
London Intensive
July 2026 (TBD)
9:00am - 5:00pm GMT
Central London venue. One full day, four powerful workshops. Connect with the UK CS community whilst mastering the skills that drive retention and revenue.
£595
Date to be announced soon
USA
New York Intensive
September 2026 (TBD)
9:00am - 5:00pm GMT
Manhattan location. Bringing proven European CS expertise to North America. One intensive day covering four critical workshops with frameworks you’ll implement immediately.
$795
Date to be announced soon
Bring These Workshops to Your Team
Want focused training for your entire Customer Success organisation? We’ll come to you. Tell us the specific challenges your team is facing, and we’ll create a customised workshop tailored to your business, focusing on customer retention and expansion strategies.
Half-Day Sessions
Perfect for skill-specific training without taking your team offline for full days. Two focused workshops designed to level-up your team.
$1,950
Full-Day Intensive
Four workshops covering multiple critical skills with hands-on implementation. The workshops are designed specifically for your business, working on critical skills and confidence gaps.
$3,750
2-Day Program
Deep-dive programs with practice, feedback, and team-building for your Customer Success team. Focused on addressing problems specific to your business and organisation.
$6,950
3-Day Transformation
Comprehensive training covering all critical customer success competencies. Level up your entire team and transform your retention problem into a growth driver.